Product Updates
Product Updates
We're continuously updating BigBox API to add features and functionality, most of which are a direct result of requests from customers. See the latest updates below. Within the BigBox API Dashboard you can subscribe to be alerted via email when new updates are released.
May 2025
Update Type | Get Fresh GTIN Lookup Results When You Need Them |
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Enhancement | We’ve added a new parameter that gives you more control over GTIN-to-product matching. You can now bypass cached results and trigger a fresh lookup when accuracy and recency matter most. What’s NewPreviously when you queried a GTIN, the API returned the cached match if that GTIN had been processed before—sometimes as long as 60 days ago. While this worked for most use cases, it could occasionally lead to: - Stale or outdated product data - Failed lookups for newly added or updated products - Incorrect mappings that needed a retry With this enhancement, you can now skip the cache by including: "skip_gtin_cache": true This triggers a brand-new lookup from source, bypassing any stored mapping. What This Means for YouThis enhancement gives you greater confidence in GTIN data freshness and accuracy—especially when: - Troubleshooting missing or mis-mapped GTINs - Re-checking coverage gaps for new listings - Validating product catalog updates in real time Requests using skip_gtin_cache=true will consume 2 credits by default, and may use additional credits if multiple book formats or editions are returned as part of the fresh lookup. For questions or help getting started with this update, please reach out to your Customer Success Manager or to our support team. |
Update Type | Save More & Stay Covered With Two New Billing Features |
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Enhancement | We’ve launched two new features to help you save money and reduce billing-related disruptions. 1. Switch to an Annual Plan & Save Up to 20%You can now upgrade to an Annual Plan and enjoy up to 20% in savings over monthly billing. It’s the same API you rely on, just with more value and fewer invoices. Many customers are switching to annual to simplify billing and lock in long-term savings. How to switch to an Annual Plan: 1. Log in to your account 2. Navigate to Account in the left-hand navigation 3. Go to Plan & Payment 4. Click Choose a Plan, then select your preferred Annual Plan Log in to your account to get started and switch to an annual plan today! 2. Add a Backup Credit Card to Acvoid DisruptionsYou can now add a secondary credit card to your account. If your primary card fails (due to expiration, fraud blocks, or insufficient funds), we’ll automatically attempt to charge your backup — helping you avoid account suspension and API service interruptions. How to add a backup card: 1. Log in to your account 2. Navigate to Account in the left-hand navigation 3. Go to Plan & Payment 4. Click Manage Payment Method 5. Click Add a New Card and enter your backup credit card details 6. You can set it as default at any time with the Set as Default option Log in to your account to manage your payment methods. For questions or help getting started with this update, please reach out to your Customer Success Manager or to our support team. |
July 2023
Update Type | Detail |
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| Meet Our Newest API! 🎉 We’ve just launched Backyard API, our real-time Lowe’s product data API and companion to BigBox API for home improvement data. Let us know what you think of our newest addition or if you need any help. As always, you can try it out free! |
April 2023
Update Type | Detail |
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| Business Update As a result of significant growth, our infrastructure — namely the dynamic routing of traffic to accommodate high volume customers — has recently required updates. Reworking architecture patterns and proxy configurations has taken us a fair amount of time, which in turn has led to some slower customer issue resolution. We'd like to assure you that we’ve identified and corrected the infrastructural shortcomings, and the outcome is a 50% increase in infrastructure and proxy capacity. We apologize for the potential business interruptions you may have experienced over the last couple months. Our aim is to earn your trust back and continue to support the realization of your business goals. Please don’t hesitate to get in touch if you require further information. |
Feburary 2023
Update Type | Detail |
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New Feature | Help us choose our next API! What should we build next? Our product team values your feedback. If you'd like to, let us know your thoughts on which APIs to include on our roadmap. Survey |
July 2022
Update Type | Detail |
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Enhancement | Product page redirections in Search requests BigBox will now return details from the product page in the case of a type=search request yielding only one product, and the browser being redirected to the individual product landing page. The condition can be identified by inspecting the new redirected_product_page=true property on the search_result . Read More
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June 2022
Update Type | Detail |
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New Feature | Support for custom S3-compatible object stores in Destinations It's now possible to specify a custom S3 endpoint to have Destinations upload Result Sets to any S3 compatible object store. Read More
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We started publishing Product Updates in June 2021, please refer to update emails for updates before this date. |
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