Seller Feedback

2 min

Seller Feedback Results

When making a request with the type parameter set to type=seller_feedback Countdown API will return seller feedback results from the Ebay domain specified in the ebay_domain parameter.

Seller Feedback results are retrieved from the seller feedback results page on Ebay.

Seller Feedback Page

An example of the JSON object returned from a Seller Feedback request is shown below:

{
  "request_info": {
    "success": true,
    "credits_used": 1,
    "credits_remaining": 999
  },
  "request_metadata": {
    "id": "f78c211030e249334f2741f37cc7f3a884392054",
    "created_at": "2020-01-01T00:00:00.000Z",
    "processed_at": "2020-01-01T00:00:00.001Z",
    "total_time_taken": 0.1,
    "ebay_url": "https://www.ebay.com/fdbk/feedback_profile/lytecordz"
  },
  "request_parameters": {
    "type": "seller_feedback",
    "ebay_domain": "ebay.com",
    "seller_name": "lytecordz"
  },
  "seller_profile": {
    "name": "lytecordz",
    "link": "https://www.ebay.com/usr/lytecordz",
    "member_since": "Jul-02-08",
    "feedback_score": 15727,
    "positive_ratings_percent": 98.8,
    "location": "United States",
    "image": "https://i.ebayimg.com/00/s/NjkwWDEwMDA=/z/qu4AAOSwCR9cfYLq/$_7.JPG",
    "feedback_ratings": {
      "positive": {
        "one_month": 386,
        "six_months": 2440,
        "twelve_months": 4241
      },
      "neutral": {
        "one_month": 4,
        "six_months": 19,
        "twelve_months": 31
      },
      "negative": {
        "one_month": 4,
        "six_months": 30,
        "twelve_months": 47
      }
    },
    "detailed_seller_ratings": [
      {
        "rating": 4.9,
        "ratings_total": 3442,
        "type": "Accurate description"
      },
      {
        "rating": 5,
        "ratings_total": 3639,
        "type": "Reasonable shipping cost"
      },
      {
        "rating": 5,
        "ratings_total": 3571,
        "type": "Shipping speed"
      },
      {
        "rating": 4.9,
        "ratings_total": 3451,
        "type": "Communication"
      }
    ]
  },
  "feedback_info": {
    "revised_feedback": 29
  },
  "seller_feedback_results": [
    {
      "position": 1,
      "feedback_id": "2045430138021",
      "body": "Exactly what I expected!! Great price and product!! Excellent seller!!",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "h***t",
        "feedback_score": 260
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 8.49,
          "raw": "US $8.49"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 2,
      "feedback_id": "2045378110021",
      "body": "Thanks!",
      "date": "Past month",
      "type": "positive",
      "star": "purple_star",
      "star_description": "purple star for feedback score from 500 to 999",
      "buyer": {
        "profile_id": "e***1",
        "feedback_score": 528
      },
      "product": {
        "title": "Child Toddler Kids Protective Surgical Face Mask Mouth Medical Disposable (#224044608741)",
        "link": "https://www.ebay.com/itm/224044608741",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 7.99,
          "raw": "US $7.99"
        },
        "epid": "224044608741"
      }
    },
    {
      "position": 3,
      "feedback_id": "2045334295021",
      "body": "Nice",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "m***a",
        "feedback_score": 289
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective Equipment PPE - USA Authorized Seller (#224000264197)",
        "link": "https://www.ebay.com/itm/224000264197",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 13.99,
          "raw": "US $13.99"
        },
        "epid": "224000264197"
      }
    },
    {
      "position": 4,
      "feedback_id": "2045320887021",
      "body": "Fast shipper!! Thank you!!",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "e***y",
        "feedback_score": 418
      },
      "product": {
        "title": "Face Mask Pokemon Child Washable Reusable Multicolor with 2.5 MM Carbon Filter (#224184416897)",
        "link": "https://www.ebay.com/itm/224184416897",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 24.99,
          "raw": "US $24.99"
        },
        "epid": "224184416897"
      }
    },
    {
      "position": 5,
      "feedback_id": "2045291439021",
      "body": "Fabulous 💯",
      "date": "Past month",
      "type": "positive",
      "star": "blue_star",
      "star_description": "blue star for feedback score from 50 to 99",
      "buyer": {
        "profile_id": "_***s",
        "feedback_score": 52
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover Multiple Colors (#224068316035)",
        "link": "https://www.ebay.com/itm/224068316035",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 7.64,
          "raw": "US $7.64"
        },
        "epid": "224068316035"
      }
    },
    {
      "position": 6,
      "feedback_id": "2045291318021",
      "body": "Fabulous 💯",
      "date": "Past month",
      "type": "positive",
      "star": "blue_star",
      "star_description": "blue star for feedback score from 50 to 99",
      "buyer": {
        "profile_id": "_***s",
        "feedback_score": 52
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover Multiple Colors (#224068316035)",
        "link": "https://www.ebay.com/itm/224068316035",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 7.64,
          "raw": "US $7.64"
        },
        "epid": "224068316035"
      }
    },
    {
      "position": 7,
      "feedback_id": "2045291261021",
      "body": "Fabulous 💯",
      "date": "Past month",
      "type": "positive",
      "star": "blue_star",
      "star_description": "blue star for feedback score from 50 to 99",
      "buyer": {
        "profile_id": "_***s",
        "feedback_score": 52
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover Multiple Colors (#224068316035)",
        "link": "https://www.ebay.com/itm/224068316035",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 7.64,
          "raw": "US $7.64"
        },
        "epid": "224068316035"
      }
    },
    {
      "position": 8,
      "feedback_id": "2045247380021",
      "body": "Item just as described, perfect transaction. Thank you!",
      "date": "Past month",
      "type": "positive",
      "star": "purple_star",
      "star_description": "purple star for feedback score from 500 to 999",
      "buyer": {
        "profile_id": "3***o",
        "feedback_score": 674
      },
      "product": {
        "title": "New In Town (#224309771210)",
        "link": "https://www.ebay.com/itm/224309771210",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 8.99,
          "raw": "US $8.99"
        },
        "epid": "224309771210"
      }
    },
    {
      "position": 9,
      "feedback_id": "2045224842021",
      "body": "Perfect. I love them. Thanks. It’s been a pleasure Ebaying with you. ⭐️⭐️⭐️⭐️⭐️",
      "date": "Past month",
      "type": "positive",
      "star": "red_star",
      "star_description": "red star for feedback score from 1,000 to 4,999",
      "buyer": {
        "profile_id": "s***r",
        "feedback_score": 2613
      },
      "product": {
        "title": "Face Mask Valentine's Day Heart Disposable Surgical 3 Ply Adult Size (#224305299635)",
        "link": "https://www.ebay.com/itm/224305299635",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 15.99,
          "raw": "US $15.99"
        },
        "epid": "224305299635"
      }
    },
    {
      "position": 10,
      "feedback_id": "2045173374021",
      "body": "fast shipper good seller",
      "date": "Past month",
      "type": "positive",
      "star": "purple_star",
      "star_description": "purple star for feedback score from 500 to 999",
      "buyer": {
        "profile_id": "e***0",
        "feedback_score": 824
      },
      "product": {
        "title": "Child Kid Toddler Small KN95 Face Mask Cover - Without Exhale Valve (#224143419413)",
        "link": "https://www.ebay.com/itm/224143419413",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 19.99,
          "raw": "US $19.99"
        },
        "epid": "224143419413"
      }
    },
    {
      "position": 11,
      "feedback_id": "2045154646021",
      "body": "H ighly recommend to all",
      "date": "Past month",
      "type": "positive",
      "star": "yellow_star",
      "star_description": "yellow star for feedback score from 10 to 49",
      "buyer": {
        "profile_id": "c***o",
        "feedback_score": 27
      },
      "product": {
        "title": "Hallmark Hall of Fame Christmas with Holly Dvd (#324448473342)",
        "link": "https://www.ebay.com/itm/324448473342",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 10.97,
          "raw": "US $10.97"
        },
        "epid": "324448473342"
      }
    },
    {
      "position": 12,
      "feedback_id": "2045133264021",
      "body": "Thanks",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "s***r",
        "feedback_score": 408
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 13.99,
          "raw": "US $13.99"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 13,
      "feedback_id": "2045133195021",
      "body": "Thanks",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "s***r",
        "feedback_score": 408
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 13.99,
          "raw": "US $13.99"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 14,
      "feedback_id": "2045133169021",
      "body": "Thanks",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "s***r",
        "feedback_score": 408
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 41.97,
          "raw": "US $41.97"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 15,
      "feedback_id": "2045065374021",
      "body": "Good",
      "date": "Past month",
      "type": "positive",
      "star": "purple_star",
      "star_description": "purple star for feedback score from 500 to 999",
      "buyer": {
        "profile_id": "1***f",
        "feedback_score": 711
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 13.99,
          "raw": "US $13.99"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 16,
      "feedback_id": "2045046949021",
      "body": "thank you",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "o***o",
        "feedback_score": 112
      },
      "product": {
        "title": "KN95 Face Mask Cover Personal Protective- NO VALVE - Many Colors (Without Valve) (#324269912486)",
        "link": "https://www.ebay.com/itm/324269912486",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 7.19,
          "raw": "US $7.19"
        },
        "epid": "324269912486"
      }
    },
    {
      "position": 17,
      "feedback_id": "2044978028021",
      "body": "Arrived early Thank You!!! 😊",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "3***3",
        "feedback_score": 116
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover DESIGNER STYLES (#224251855759)",
        "link": "https://www.ebay.com/itm/224251855759",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 8.99,
          "raw": "US $8.99"
        },
        "epid": "224251855759"
      }
    },
    {
      "position": 18,
      "feedback_id": "2044977946021",
      "body": "Arrived early Thank You!!! 😊",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "3***3",
        "feedback_score": 116
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover DESIGNER STYLES (#224251855759)",
        "link": "https://www.ebay.com/itm/224251855759",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 11.69,
          "raw": "US $11.69"
        },
        "epid": "224251855759"
      }
    },
    {
      "position": 19,
      "feedback_id": "2044958330021",
      "body": "Fast",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "2***0",
        "feedback_score": 355
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover Multiple Colors (#224068316035)",
        "link": "https://www.ebay.com/itm/224068316035",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 12.74,
          "raw": "US $12.74"
        },
        "epid": "224068316035"
      }
    },
    {
      "position": 20,
      "feedback_id": "2044958276021",
      "body": "Fast",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "2***0",
        "feedback_score": 355
      },
      "product": {
        "title": "Face Mask Surgical Dental Disposable 3 Ply Ear Loop Mouth Cover Multiple Colors (#224068316035)",
        "link": "https://www.ebay.com/itm/224068316035",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 23.79,
          "raw": "US $23.79"
        },
        "epid": "224068316035"
      }
    },
    {
      "position": 21,
      "feedback_id": "2044939656021",
      "body": "Lightning fast shipment outstanding product",
      "date": "Past month",
      "type": "positive",
      "star": "red_star",
      "star_description": "red star for feedback score from 1,000 to 4,999",
      "buyer": {
        "profile_id": "t***r",
        "feedback_score": 3001
      },
      "product": {
        "title": "LED Light Up Charging Charger Cable USB Cord iPhone Android Micro Type C Phone (#222804829101)",
        "link": "https://www.ebay.com/itm/222804829101",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 8.99,
          "raw": "US $8.99"
        },
        "epid": "222804829101"
      }
    },
    {
      "position": 22,
      "feedback_id": "2044926812021",
      "body": "Very fast delivery, thank you",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "7***0",
        "feedback_score": 125
      },
      "product": {
        "title": "LED Light Up Charging Charger Cable USB Cord iPhone Android Micro Type C Phone (#222804829101)",
        "link": "https://www.ebay.com/itm/222804829101",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 12.59,
          "raw": "US $12.59"
        },
        "epid": "222804829101"
      }
    },
    {
      "position": 23,
      "feedback_id": "2044926776021",
      "body": "Very fast delivery, thank you",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "7***0",
        "feedback_score": 125
      },
      "product": {
        "title": "LED Light Up Charging Charger Cable USB Cord iPhone Android Micro Type C Phone (#222804829101)",
        "link": "https://www.ebay.com/itm/222804829101",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 15.29,
          "raw": "US $15.29"
        },
        "epid": "222804829101"
      }
    },
    {
      "position": 24,
      "feedback_id": "2044909012021",
      "body": "Had just what I was looking for, extremely fast shipping",
      "date": "Past month",
      "type": "positive",
      "star": "turquoise_star",
      "star_description": "turquoise star for feedback score from 100 to 499",
      "buyer": {
        "profile_id": "0***2",
        "feedback_score": 118
      },
      "product": {
        "title": "44 Minutes: The North Hollywood Shootout (#224311679692)",
        "link": "https://www.ebay.com/itm/224311679692",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 19.99,
          "raw": "US $19.99"
        },
        "epid": "224311679692"
      }
    },
    {
      "position": 25,
      "feedback_id": "2044896381021",
      "body": "Received in perfect shape :)",
      "date": "Past month",
      "type": "positive",
      "star": "blue_star",
      "star_description": "blue star for feedback score from 50 to 99",
      "buyer": {
        "profile_id": "f***l",
        "feedback_score": 65
      },
      "product": {
        "title": "Tiptoes [DVD] (2003) (#324176889947)",
        "link": "https://www.ebay.com/itm/324176889947",
        "price": {
          "symbol": "$",
          "currency": "USD",
          "value": 28.71,
          "raw": "US $28.71"
        },
        "epid": "324176889947"
      }
    }
  ],
  "pagination": {
    "current_page": 1,
    "total_pages": 733,
    "total_results": 18324
  }
}

Countdown API returns the following properties for Seller Feedback requests:

Property	Type	Description
seller_profile	object	An object containing details of the seller profile as-shown at the top of the seller feedback page. name string The name of the seller. link string A link to the seller profile page. member_since string A string representation of the date the seller joined Ebay. feedback_score number The Ebay feedback score for the seller. positive_ratings_percent number A percentage of all ratings that were positive. location string The location of the seller. image string A link to the image thumbnail for the product. feedback_ratings object An object with 3 number properties, positive , neutral and negative showing the total number of positive, neutral and negative ratings received by the seller. detailed_seller_ratings array Detailed Seller Ratings Array The detailed seller ratings property contains an array of detailed seller ratings objects containing details of the rating received for specific types of feedback. The detailed seller ratings object has the following properties: rating number The rating value (out of 5) of the detailed seller rating. ratings_total number The total number of ratings received. rating string The textual description of the detailed seller rating.
seller_feedback_results	array	An array of Seller Feedback Result objects, containing the results shown on the Seller Feedback Results page. The Seller Feedback Result object has the following properties: position number The position of the result on the seller feedback results page. feedback_id string The unique Ebay-assigned ID of this feedback. Can be used for deduplication. body string The body text of the feedback. date string A string representation of the date of the seller feedback. type string The type of the feedback. Can be positive , neutral or negative . star string The star type shown next to the user who left this feedback. star_description string A textual description of the type of star shown. Product Object The product object contains details of the product the feedback relates to. title string The title of the product. link string A link to the product. epid string The Ebay product ID (EPID) for the product. price object An object containing the price and currency of the product. The properties of the price object are symbol , currency , value and raw . Note the price object is only shown when the seller_feedback_type request parameter is set to seller_feedback_type=all or seller_feedback_type=received_as_seller Buyer Object The buyer object contains details of the buyer who left the feedback and is shown when the seller_feedback_type request parameter is set to seller_feedback_type=all or seller_feedback_type=received_as_seller . profile_id string The obfuscated user or profile ID of the Ebay buyer who left the feedback. feedback_score string The feedback score of the buyer who left the feedback. Seller Object The seller object contains details of the seller who left the feedback and is shown when the seller_feedback_type request parameter is set to seller_feedback_type=all or seller_feedback_type=received_as_buyer . profile_id string The user or profile ID of the Ebay seller who left the feedback. feedback_score string The feedback score of the seller who left the feedback.
feedback_info	object	An object containing details additional detail from the seller feedback page. The properties of the feedback_info object vary depending on the request's seller_feedback_type parameter . bid_retractions number The number of bid retractions. Only shown when the seller_feedback_type request parameter is set to seller_feedback_type=received_as_buyer . revised_feedback number The number of revised feedbacks. Only shown when the seller_feedback_type request parameter is set to seller_feedback_type=all or seller_feedback_type=received_as_seller .
pagination	object	An object containing details of the current Seller Feedback page and the total number of pages that are available. To paginate you should specify the page number in your request's page parameter . current_page number The current page number. total_pages number The total number of pages available. total_results number The number of seller feedback results, for the current request parameters, that are available.

Next Steps Seller Feedback Parameters